| Our staff has the power to make
decisions without having to constantly run back and forth to an elusive manager. A knowledgeable,
experienced, professional car salesperson that doesn't need to run to the manager to answer every
one of your questions? A Service Advisor whose mission is to get you in an out as smoothly as possible
and get your BMW serviced right, cleaned and back to you when promised? Receptionists that won't trap
your call in 'auto-attendant oblivion'? Service Valets that greet you with a smile? It's how it all
should be, isn't it? At BMW of Westchester it is how it is.
BMW of Westchester's sales Client Advisors are empowered to make the deal. They will help determine your needs,
test drive the BMW of interest, answer your questions, address your concerns, and work up the lease or finance
choices that fit your needs. However you want to communicate, face-to-face, by telephone, e-mail, fax, or
carrier pigeon. No back and forth to the mystery manager, just a competent professional that is there for you.
Your BMW of Westchester Client Advisor will then get the BMW you want, will tell you all about our many
services and your warranty benefits, will show you exactly how everything on your new BMW works and most
importantly, will be there to help if you ever need us after you take delivery of your new BMW. When you
visit BMW of Westchester for service you will be greeted by a smiling Service Valet. Our BMW of Westchester
Valet will check your BMW in and direct you to where you need to go. Fast and easy. Then your BMW of Westchester
Service Advisor will sit with you to see what we need to do to keep your BMW perfect. We will get you in and out
and keep you informed of your cars progress. When you pick up your BMW, it will be cleaned and it will be fixed.
Just what you would expect.
This all sounds like the way it should be. That's obvious to you and it is obvious to us, but so many other
businesses just don't seem to 'get it'. That is why we say that our competent, professional, empowered
staff is another important difference between a BMW and a BMW of Westchester.
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