Our staff has the power to make decisions without having to constantly run back and forth to an elusive manager.  A knowledgeable, experienced, professional car salesperson that doesn't need to run to the manager to answer every one of your questions? A Service Advisor whose mission is to get you in an out as smoothly as possible and get your BMW serviced right, cleaned and back to you when promised? Receptionists that won't trap your call in 'auto-attendant oblivion'? Service Valets that greet you with a smile? It's how it all should be, isn't it? At Westchester BMW it is how it is.

Westchester BMW's sales Client Advisors are empowered to make the deal. They will help determine your needs, test drive the BMW of interest, answer your questions, address your concerns, and work up the lease or finance choices that fit your needs. However you want to communicate, face-to-face, by telephone, e-mail, fax, or carrier pigeon. No back and forth to the mystery manager, just a competent professional that is there for you. Your Westchester BMW Client Advisor will then get the BMW you want, will tell you all about our many services and your warranty benefits, will show you exactly how everything on your new BMW works and most importantly, will be there to help if you ever need us after you take delivery of your new BMW. When you visit Westchester BMW for service you will be greeted by a smiling Service Valet. Our Westchester BMW Valet will check your BMW in and direct you to where you need to go. Fast and easy. Then your Westchester BMW Service Advisor will sit with you to see what we need to do to keep your BMW perfect. We will get you in and out and keep you informed of your cars progress. When you pick up your BMW, it will be cleaned and it will be fixed. Just what you would expect.

This all sounds like the way it should be. That's obvious to you and it is obvious to us, but so many other businesses just don't seem to 'get it'. That is why we say that our competent, professional, empowered staff is another important difference between a BMW and a Westchester BMW.